Aviva

Aviva plc Period End 31 December 2010

Aviva plc Annual Report 2010
CR Monitor Issue: 
2012/0112
Company covered: 
Aviva plc
Period End: 
31 December 2010
Report issued on 27 January 2012 did not identify any changes with significant impacts on the financial statements but covered the following practice issues:
Divergence
Pension costs reclassified on income statement, but net presentation retained.
Change
Gain realised on acquisition of former associate as fair value established by market consistent embedded value.
Change
Cash inflow from partial disposal with control retained moved from investing to financing activities on statement of cash flows.

Aviva plc Period End 31 December 2006

Customer satisfaction difficult to measure at group level
UK financial services company Aviva designates customer satisfaction as a non-financial key performance indicator but has trouble aggregating data.